Air India

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customer journey map
customer journey map
reading the statistics
reading the statistics
know the number of customers to be able to meet their needs.
know the number of customers to be able to meet their needs.
know their importance
know their importance
customer experience
customer experience
interacting with the customers to understand them.
interacting with the customers to understand them.
air india history : 1932-1945
air india history : 1932-1945
1946-1999
1946-1999
2000-2007
2000-2007
2007-2011
2007-2011
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Project details

Overview

Air India is the flag carrier airline of India owned by Air India Limited (AIL), a Government of India enterprise. It is the third largest airline in India (after IndiGo and Jet Airways) in domestic market share, and operates a fleet of Airbus and Boeing aircraft serving various domestic and international airports. It is headquartered at the Indian Airlines House in New Delhi. Air 'India has two major domestic hubs at Indira Gandhi International Airport and Chhatrapati Shivaji International Airport, and secondary hubs at Netaji Subhas Chandra Bose International Airport, Kolkata and Chennai International Airport. The airline formerly operated a hub at Frankfurt Airport which was terminated on account of high costs. However, another international hub is being planned at the Dubai International Airport.

SOURCE:http://www.ascendforairlines.com/sites/default/files/article_0.pdf

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