CLEVELAND CLINIC ABU DHABI-IBM TICKETING SYSTEM

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These wireframes we created with Balsamiq mockups, We used horizontal lines for heading and sub lines. Small rectangle boxes we used it for logo. Before wireframes we actually did some evaluations from set of Employees in order to sketch.
These wireframes we created with Balsamiq mockups, We used horizontal lines for heading and sub lines. Small rectangle boxes we used it for logo. Before wireframes we actually did some evaluations from set of Employees in order to sketch.
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Below is a quick rundown of IBM Ticketing System - My Tickets interface. We kept this to a simple one screen interface, to throw focus on all the layout, segment and contents. Layout and contents was the main strength of our visualisation.
Below is a quick rundown of IBM Ticketing System - My Tickets interface. We kept this to a simple one screen interface, to throw focus on all the layout, segment and contents. Layout and contents was the main strength of our visualisation.
High Priority Incidents at the 3 segment, show the distribution of tickets which are high issues to address on Red Flag, flag given at Internal priority. The Internal Priority tickets denotes the number of incidents that fall under it.
High Priority Incidents at the 3 segment, show the distribution of tickets which are high issues to address on Red Flag, flag given at Internal priority. The Internal Priority tickets denotes the number of incidents that fall under it.
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Overview

The goal of our visualization is to create a ticketing system for IBM support engineers in Cleveland Clinic Hospital at Abu Dhabi. Ticketing system is an online platform that enable caregivers to raise an IT related tickets (issues). With our visualization, an IT support Eng. can make a better-informed decision on where the issue raised, by whom and how much time-taken to close issues within SLA Policies by contractors with IBM to avoid being losing a contract. Procurement Managers can collect the statistics of detailed ticket histories from ticketing system in order to proceed with further agreement with their Sub-Contractors. The Cleveland Clinic Abu Dhabi (كليفلاند كلينك أبو ظبي, known as CCAD) is a multi specialty hospital located in Abu Dhabi, United Arab Emirates. The 364 bed luxury hospital, part of Cleveland Clinic Foundation, USA, has been open to the public since May 2015.

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