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Indian Railway Customer Journey
Indian Railway Customer Journey
Documentary based on Indian Railways.
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Overview

Indian Railways is an Indian state-owned enterprise, owned and operated by the Government of India through the Ministry of Railways. It is one of the world's largest railway networks comprising 115,000 km (71,000 mi) of track over a route of 65,808 km (40,891 mi) and 7,112 stations.
According to 2011-12 stats, Indian Railways (railways owned by the state) carries over 30 million passengers and 2.8 million tons of freight daily, and earns about $5.18billion from passenger tickets, only.
In the first diagram I have tried to explain what customers experience when they plan their journey with Indian Railways through a Customer Journey Map.

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